The City of Baton Rouge is seeking proposals for a Third-Party Claims Administrator. The contract will be for an initial term of five years, with an option for two additional one-year renewals. Proposals are due by June 22, 2026. Key requirements include experience in servicing public entities, robust claims services, performance guarantees, and the ability to work with turnkey benefits. Financial proposals will be evaluated based on cost, network discounts, service capabilities, experience, reputation, and financial standing. The selected vendor must also comply with various federal and state regulations, including those related to equal employment opportunity, labor standards, and data privacy.
The deadline for submitting proposals is June 22, 2026, at 2:00 PM CST. The anticipated notice to proceed is September 1, 2026, and the contract/plan year effective date is January 1, 2027.
The CityParish shall pay the contractor in accordance with the provisions of the compensation section of the contract. Payments will be made by the CityParish within approximately thirty (30) days after receipt of a properly executed invoice, and approval by the department.
Award shall be made to the proposer whose proposal, conforming to the RFP, will be the most advantageous to the CityParish, price and other factors considered based on the evaluation committees review and recommendation.
Proposers must have at least five (5) years of experience in providing the type of plans and services requested in this RFP and must be licensed in Louisiana and other states where a beneficiary may receive treatment.
Performance standards include penalties for claim operations: $50,000 for failure to pay 90% of claims within 10 days, increasing by $5,000 per extra day to meet the 90% standard to a maximum of 15 days and a maximum of $100,000. There are also penalties for failure to process claims correctly and without non-financial error.
Any proposer who believes they were adversely affected by the CityParish's procurement process or award may file a protest. It must be submitted in writing to the Director of Purchasing within seven (7) days from the date the basis of the protest was or should have been known.
Failure to meet mandatory RFP requirements at the time of the submission deadline will result in disqualification. Proposals may also be rejected for administrative informalities or if the proposer fails to submit any non-mandatory information requested.