AI helper
This Request for Quote (RFQ) from Bexar County Information Technology (BCIT) seeks qualified vendors to provide on-demand, retainer-based, or hourly technical, functional, and administrative support services for Infor Financials Version 10 Lawson. The objective is to ensure dependable and flexible expertise for daily operations, issue troubleshooting, system stability, and enhancement/maintenance tasks. Responses require US-only resources. The scope of services includes system administration, security configuration, user provisioning, financial reporting support (LBI), troubleshooting, diagnostic support, vendor coordination, system health checks, application updates/patch support, and documentation/knowledge transfer. Deliverables include various documentation, logs, reports, and knowledge transfer resources. Vendors must have extensive experience with Infor Financials v10, proficiency in LBI reporting, security administration, and IPA workflows, and technical expertise in troubleshooting financial ERP systems. Quote requirements include hourly rates and/or retainer fee options, pricing for patch/update support, response time expectations, service availability, and any optional add-on services. Review criteria will consider price competitiveness, flexibility of support model, proven expertise, responsiveness, quality of quote submission, and capacity to meet operational needs. Vendors may submit questions electronically through the supplier portal, and all questions and answers will be shared with all participants.
The bid notice states that review criteria will include price competitiveness and flexibility of support model, proven expertise with Infor Financials v10, responsiveness and support availability, quality and completeness of quote submission, capacity to meet the organizations operational needs.
The bid notice states that vendors should have extensive experience supporting Infor Financials v10 Lawson, proficiency in LBI reporting, security administration, and IPA workflows, technical expertise in troubleshooting financial ERP system issues, ability to provide on-demand support via retainer or hourly commitments, strong customer service, communication, and documentation capabilities.
