City of Berkeley seeks qualified ServiceNow partners for professional services including platform maintenance, upgrades, enhancements, and strategic advisory. Proposals due November 20, 2026 via email. Key personnel substitution requires city approval. Cost proposal must be separate document. Local vendor preference applies. Insurance requirements: general liability $2M, auto liability $1M, professional liability $2M. Hard cutover by June 15, 2027.
Proposals must be received no later than 2:00 pm, on Friday, November 20, 2026. proposals must be received no later than 2: 00 pm, on friday, november 20, 2026
The city will make payment within 30 days of receipt of a correct, approved and complete invoice. the city will make payment to the vendor within 30 days of receipt of a correct, approved andcomplete invoice
Selection criteria include project approach expertise 30%, costs 30%, experience 30%, and references 10%. project approach expertise 30. . . costs 30. . . experience 30. . . references 10
Proposers must maintain formal ServiceNow partnership status and demonstrate proven track record. the successful bidder must maintain a formal servicenow partnership status
Questions concerning anticipated work must be submitted no later than October 27, 2026. contact arnold chan. . . no later than october 27, 2026
Incomplete proposals or those not conforming to requirements will not be considered. incomplete proposal or proposals that do notconform to the requirements specified herein will not be considered