Aurora Public Schools
**** Remote Support Tool Aurora Public Schools IT lacks a sanctioned remote- support platform. As a result, technicians must travel to individual sites to fix even minor issues. Travel time between sites slows response times for more high- priority tickets, and delays support for staff and classrooms. The district is seeking a secure, remote- support solution that allows technicians to connect to district devices and resolve issues remotely. The desired result would include faster response times, more tech
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