CommunityCare is seeking bids for a reputation survey management system. Proposals are due by 2:00 PM Central Time on September 26, 2025. Only paper submittals (one original, five copies, and one electronic copy on a flash drive) will be accepted. The RFP includes detailed evaluation criteria, including healthcare industry experience, integration with Epic and other systems, cost-effectiveness, customization, scalability, multilingual capabilities, implementation support, customer service, analytics, reporting, and automation. Bidders must provide three external client references, required certifications and licenses, a financial statement, and a letter from an authorized person validating the financial statement. The contract duration is one to three years with optional one-year renewals. Responses and prices are good for 90 days.
Proposals must be delivered to the solicitation specialist at **** Kramer Lane, suite 100 Austin, TX **** by 2:00 PM Central Time on September 26, 2025.
Payment will be an annual subscription, billed monthly. Payment net 30.
The responsive and responsible bidder with the highest scores will be selected as finalist bidder based upon the proposals submitted. Points awarded from the interviews will be evaluated and scored separately. The responsible bidders whose proposal is most advantageous to communitycare, taking into consideration the evaluation factors in section v, will be recommended for contract award.
Bidders must meet all mandatory specifications, including healthcare industry experience, integration with Epic, cost-effectiveness, customization, scalability, multilingual capabilities, implementation support, customer service, analytics, reporting, and automation, and provide three external client references.