This Invitation for Bids (IFB) from the Texas Health and Human Services Commission (HHSC) Procurement and Contracting Services (PCS) is for Labware Customer Care Program (LCCP) Support Service. The service includes application support beyond standard maintenance, with 120 hours per month in addition to existing 40 hours. Services are remote and performed Monday through Friday, 8 a. m. to 5 p. m. Central Time. Responses are due by May 22, 2026, 10:30 am Central Time. Bidders must have at least three years of relevant experience. Pricing must be firm and fixed for the life of the contract. Insurance requirements are detailed, including Commercial General Liability, Commercial Automobile Liability, and Professional Liability. Awards will be made to the bidder providing the best value to the state, considering meeting requirements, ability to perform, and price. Bidders must comply with standards of conduct and submit a Certificate of Interested Parties (Form ****) if selected for award. Submission instructions include email, online bid room, or USB drive delivery.
The response deadline for this IFB is May 22, 2026, at 10:30 am Central Time. The anticipated contract start date is the date of award.
The bid notice states that HHSC system agency will make contract payments in accordance with chapter **** of the Texas Government Code, known as the Texas Prompt Payment Act. Invoices must include the contract or purchase order number and describe the work completed in detail.
The award will be made to the bidder who provides the best value to the state of Texas, considering the bidder meeting or exceeding requirements and specifications, the bidder's ability to meet performance delivery requirements, and price.
Bidders must have relevant experience for the performance of the services, with a minimum of three years required. Bidders' personnel assigned to perform services must also have at least three years of relevant experience. Additionally, bidders must provide a minimum of three verifiable references for current or previous contracts of similar size and services within the last three years.
The bid notice mentions that failure to comply with requirements may result in disqualification of the response, delayed payment or nonpayment, or termination of the contract with cause.
The bid notice outlines a formal protest procedure in accordance with Texas Administrative Code, Title 1, Part 15, Chapter 391, Subchapter C, for any bidder who is allegedly aggrieved in connection with the IFB, evaluation, or award of a contract by HHSC.